Does WTS accept your insurance?
WTS accepts all major insurers and most PPO’s and HMO’s. Most medical insurance companies, workers compensation plans, Medicare, and motor vehicle policies generally cover PT treatment. Please refer to our list under insurers and if your insurance is not listed we may still be a provider. Please call one of our offices and ask the receptionist about your specific plan. It is highly probable that we will be able to bill your insurance for physical therapy.

How can physical therapy help me?
A licensed therapist will thoroughly evaluate your condition and identify the source of your discomfort or dysfunction. An individual treatment plan will be designed which will usually include extensive education about your particular situation/problem, manual therapy intervention, the use of exercises, modalities (ultrasound, electrical stimulation, hot packs), and also biomechanical re-education to treat the problem area. Education on proper body mechanics and posture are also key elements provided to prevent re-injury.

What do I need to bring to my first appointment?
You will need your insurance card, a prescription from your doctor (for most insurance plans, call us if you have questions), and completed intake forms if you have chosen to fill them out prior to your appointment (please see our forms section). If you were involved in a car accident, please bring a copy of your Automobile Coverage Selection Page from you auto insurance carrier.

Does WTS offer pool therapy?
We provide pool therapy in our Framingham and Newton Centre locations.

How long are initial evaluation appointments?
Evaluations require 30-60 minutes depending upon your diagnosis. You will also need to come 15 minutes early in order to fill out the necessary paperwork, so that the therapist can spend the full time scheduled with you.

How long will follow-up appointments be?
Plan on being treated at WTS between about 30 and 45 minutes for follow-up appointments.

Is there parking available at your locations?
There is ample free parking in our parking lots and on the street in all of our locations.

My doctor suggested certain specific types of therapies. Do you do them?
We work closely with referring physicians to ensure high quality of appropriate care. Please call with specific questions.

Do I need a referral?
This depends upon your insurance benefit. Many health insurers today require an insurance authorization from your primary care physician (PCP). Please check with your insurance or call our office and we will be happy to provide you with this information.

What should I wear?
You will want to wear comfortable clothing that will allow you to expose the injured part of your body. If you have a leg or foot injury, it would also be helpful to bring whatever shoes you wear for exercising or walking. You can also download and fill out the necessary paperwork to bring in if you would like (check out our forms section or you can also fill it out when you get here).

How soon can I receive an appointment?
We are usually able to see patients for their initial evaluation session within 24-48 hours depending upon your schedule.

Do you accept credit cards for payments?
Yes, we accept Mastercard, VISA, and Discover.

Do you have a cancellation fee?
We require at least 24 hour notice of a cancellation. There is a $25 fee if less than 24 hour notice is provided.